Frequently Asked Questions (FAQ)
Q: What are your delivery charges?
A: A standard delivery charge applies to all orders, calculated based on the size and weight of your items. The exact cost will be clearly shown during the checkout process before you complete your purchase. We frequently offer FREE standard delivery on orders over a specific value. Please check the current promotional information on our website for details.
Q: How long will delivery take?
A: For standard delivery within the Republic of Ireland, please allow 3-5 working days for processing and delivery from the date your order is confirmed. Delivery times may occasionally be longer during peak holiday seasons or due to factors beyond our control.
Q: Do you offer an express delivery option?
A: Yes, an express delivery service is available for an additional charge for most items. If this option is available for your order, it will be presented to you at the checkout. Express delivery aims to deliver within 1-2 working days after dispatch.
Q: What is your returns policy?
A: We want you to be completely happy with your purchase. If you need to return an item, please refer to our full Returns Policy on our website for detailed instructions and timeframes. Please note that return postage costs for non-faulty items are the responsibility of the customer.
Q: I need to change or cancel my order. What should I do?
A: We process orders very quickly to ensure fast delivery. Therefore, please contact us immediately via the customer service method outlined on our website. We will try our best to assist if your order has not yet been prepared for shipment. We cannot guarantee changes or cancellations once an order has entered the dispatch process.
Q: Who should I contact if my order is incorrect or items are missing?
A: We sincerely apologise if there has been an error with your order. Please get in touch with our customer service team through the website as soon as possible. Have your order number ready, and we will promptly investigate and resolve the issue for you.
Q: Do you deliver to Northern Ireland or internationally?
A: Our primary delivery area is the Republic of Ireland. For delivery inquiries regarding Northern Ireland or other international locations, please contact us via the website before placing your order so we can check feasibility and provide a shipping quote.
Q: The item I want is showing as out of stock. When will it be back?
A: We work hard to maintain stock levels, but popular items can sell out quickly, especially during the festive season. We recommend checking the website regularly for restock updates. You may also find a “Notify Me When In Stock” option on the product page.
Q: Are the product colours accurate on the website?
A: We make every effort to ensure that product images and colours are represented as accurately as possible on our website. However, please be aware that colours may appear slightly different due to individual monitor settings.
Q: How can I get help if my question isn’t answered here?
A: For all other questions, please visit the main website where you will find comprehensive help pages and a way to contact our dedicated customer service team for further assistance. We are always happy to help.